Your Privacy Our Priority

1. Introduction and Scope of Policy

This Privacy Policy is issued by cata4d ("Platform", "we") and applies to all players, visitors and users who access or use the services provided under the cata4d.onl domain and related platforms. This policy describes the types of personal information we collect, the purposes for that collection, how we process and protect your data, and the rights you have regarding that information.

By registering an account, using the platform or accessing any part of our services, you are deemed to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any provision herein, you are advised not to continue using the platform.

2. Information We Collect

cata4d collects various categories of personal information to enable us to provide services safely and comply with licensing requirements. This information includes:

• Registration Information: Full name, email address, mobile number, date of birth and an encrypted password.
• Identity Verification Documents: A copy of your MyKad or passport for the account verification (KYC) process required under international licensing.
• Financial Information: Bank account numbers, e-wallet details (Touch 'n Go eWallet, ShopeePay) and records of deposit and withdrawal transactions.
• Platform Usage Data: Game history, betting activity, game preferences and bonus usage records.
• Technical Information: IP address, device type, operating system, web browser, login timestamps and cookie data.
• Communications: Correspondence with the support team via live chat or email, retained for quality control and reference purposes.

We do not collect information that is irrelevant to the stated purposes, and we do not process sensitive data such as medical information or religious beliefs without your explicit consent.

3. Purposes of Data Processing

The personal information collected is used only for the following purposes:

• Creating and managing player accounts and verifying identity in line with KYC requirements.
• Processing financial transactions including deposits via DuitNow, FPX and e-wallets, as well as withdrawals within 15 minutes to 2 hours.
• Preventing fraud, money laundering and platform misuse.
• Complying with legal obligations and requirements set by international licensing bodies.
• Providing effective customer support in Bahasa Melayu and English.
• Sending account-related communications such as security notices, bonus notifications and policy updates.
• Improving platform quality based on aggregate and anonymised usage data analysis.

4. Sharing Information with Third Parties

We may share your personal information with selected third parties in limited and controlled circumstances as follows:

• Payment Processors: Payment gateway providers including FPX, DuitNow and cryptocurrency providers that require transaction information to process deposits and withdrawals.
• Game Providers: Game developers such as PG Soft, Pragmatic Play, JILI and Spribe may receive game session data required for the technical delivery of games.
• Identity Verification Services: Third-party providers that assist with the KYC process and document verification.
• Relevant Authorities: When required by law, court order or direction from a legitimate regulatory body.

All third parties we work with are required to comply with data protection standards equal to or higher than those we practise. We do not permit them to use your data for any purpose other than those that have been agreed upon.

5. Data Retention Period

cata4d retains your personal information for as long as your account is active and for the period required after account closure to fulfil legal obligations, resolve disputes and enforce our agreements. Retention periods vary by data category:

• Financial transaction and account records are retained in accordance with the minimum requirements of international licensing.
• Customer support communication logs are retained for as long as needed for quality control and dispute reference purposes.
• Cookie and technical data are retained according to your session duration or browser settings.

Once the retention period has ended and there is no ongoing legal requirement, your data will be securely deleted or anonymised.

6. Your Rights as a Player

As a cata4d player, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: You may request correction of information that is inaccurate or incomplete.
• Right of Erasure: You may request deletion of your personal data, subject to ongoing legal requirements.
• Right to Object: You may object to the processing of your data for certain purposes such as direct marketing.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.
• Right to Withdraw Consent: You may withdraw consent previously given at any time, although this may affect our ability to provide services.

7. Cookie Policy and Tracking Technologies

cata4d uses cookies and similar technologies to improve the user experience, maintain login sessions, analyse usage patterns and ensure platform security. There are several types of cookies we use:

• Essential Cookies: Required for the basic functions of the platform such as login sessions and account security. Cannot be disabled.
• Analytical Cookies: Help us understand how players use the platform for service improvement purposes.
• Preference Cookies: Store your chosen settings such as language and display preferences.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of certain parts of the platform.

8. Cross-Border Data Transfers

As cata4d operates under international licensing, your personal information may be stored or processed outside Malaysia. In such cases, we ensure that data transfers are carried out with adequate safeguards, including the use of appropriate data transfer agreements to maintain equivalent security standards.

We take reasonable contractual, technical and organisational measures to protect your data regardless of where it is stored or processed.

9. Personal Information Security

Player data security is our primary responsibility. cata4d implements multiple layers of security measures to protect your information from unauthorised access, disclosure, alteration or destruction:

• End-to-end encryption for all data communications.
• Two-factor authentication (2FA) is available for additional account protection.
• Continuous system monitoring to detect and respond to any security threats.
• Regular security audits by independent cybersecurity experts.
• Role-based access controls for internal staff.

While we take all reasonable precautions, no security system can be fully guaranteed. You are also responsible for keeping your password and account login details confidential.

10. Amendments to the Privacy Policy

cata4d reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material amendments will be communicated to registered players via an in-platform notice or email at least seven (7) days before the changes take effect.

The "Effective Date" at the top of this policy reflects the most recent amendment. Continued use of the platform after the effective date of any amendment is considered your acceptance of the updated terms.

11. Contact Us Regarding Privacy

If you have any questions, concerns or complaints relating to this Privacy Policy or how we handle your personal information, please contact our privacy team through the following channels:

• Live Chat: Available 24/7 directly through the cata4d platform.
• Email: [email protected]
• Language: Bahasa Melayu and English.

We are committed to responding to privacy-related enquiries within a reasonable timeframe and will work to resolve every concern transparently and professionally.